UK Energy Suppliers Regain Consumer Trust Post-Crisis

1 min read

Energy suppliers in the UK are beginning to regain consumer confidence following the recent energy crisis, according to a new survey by Uswitch, a comparison and switching service.

The survey, which gathered responses from 15,030 energy customers, reveals a 10% rise in overall customer satisfaction compared to last year. Customer satisfaction, which had plummeted from nearly 77% in 2021 to a low of 60% last year, has now recovered to almost 70%.

The survey also shows that two-thirds of energy customers (66%) would now recommend their provider, marking the highest level in four years. This is a significant improvement from the 47% recommendation rate recorded at the peak of the energy crisis in 2023.

However, there are still areas that need improvement. Only 53% of customers are satisfied with the value for money from their energy provider, a notable decline from the 70% satisfaction reported before the energy crisis in 2021.

Consumers are increasingly managing their bills through mobile apps, with nearly 60% of users expressing satisfaction with their provider’s app, up from the 35% satisfaction rate in 2021.

In response to these findings, Ofgem, the energy regulator, has vowed to take “robust action” to tackle “unfair” direct debit rises and ensure fair treatment for consumers.