Wells Fargo has admitted for the second time in this year that there have been issues with deposits not reflecting in customers’ accounts. In a statement sent via email on Friday morning, a representative from Wells Fargo acknowledged that a “limited number of customers” were experiencing this problem. The majority of cases were reportedly resolved before noon, with only a “small number” remaining to be resolved shortly.
This recent incident bears a resemblance to a situation faced by Wells Fargo customers back in March, which was attributed to an unspecified “technical issue.”
When asked about the cause of this week’s problem, the Wells Fargo representative declined to provide further details on Friday. There was no clarification on whether it was connected to the March incident or an exact count of affected customers.
Interestingly, this outage coincides with new reports suggesting the emergence of fraudulent bank accounts at Wells Fargo. The bank has already paid substantial fines and undergone leadership changes since the initial report of this issue in 2011. In this instance, the bank attributes the problem to third-party fraudsters. Amy Bonitatibus, a Wells Fargo representative, responded to these allegations, stating that claims of wrongdoing by Wells Fargo lack validity. She highlighted that identity theft is a widespread issue across industries, and the bank is actively working to combat it.
The impact of this week’s outage appears to have been felt by customers across the nation.