Conduent Incorporated has announced a strategic collaboration with Microsoft to leverage Microsoft Azure OpenAI Service to integrate generative AI into its business solutions, aimed at enhancing quality, productivity, and faster cycle times for global clients.
The innovative initiative initially focuses on implementing generative AI in healthcare claims management, customer service platforms, and fraud detection. With three pilots already underway, Conduent aims to revolutionise its client offerings and internal operations, building on its track record of delivering technology-driven solutions that optimise business processes and enhance customer experience.
Cliff Skelton, Conduent President, and CEO, expressed excitement about harnessing the potential of generative AI to advance solutions and capabilities, leading to improved quality, efficiency, and productivity for clients and internal operations alike.
Microsoft’s GM Data & AI, Svetlana Reznik, highlighted the transformative potential of generative AI in improving efficiencies and customer experiences across industries, emphasising the collaboration’s role in accelerating AI adoption for Conduent’s customers within a secure cloud environment.
As a leader in Business Process as a Service (BPaaS), Conduent is well-positioned to evaluate and embed generative AI across various applications and sectors. The collaboration with Microsoft will explore multiple use cases across different business processes, leveraging dedicated instances of AI to ensure data protection.
The generative AI pilots include intelligent data harvesting from healthcare claims documents, faster fraud detection processing in payments, and improving customer service agent responsiveness. Leveraging its expertise in robotic process automation (RPA) and automation, Conduent aims to guide clients in adopting this transformative technology.
Conduent’s eBook, “Generative AI: A measured approach to exploring opportunities that drive business process efficiency,” offers actionable insights to streamline operations and foster growth through generative AI.
Conduent delivers digital business solutions and services across commercial, government, and transportation sectors, leveraging cloud computing, artificial intelligence, machine learning, automation, and advanced analytics to drive valuable outcomes for clients and millions of end-users worldwide. With a dedicated global team and advanced technologies, Conduent digitally transforms client operations, enhancing customer experiences, improving performance, increasing efficiencies, and reducing costs.
